Refund policy

Return & Refund Policy

Rimani Moda

At Rimani Moda, every piece is created with attention to detail, artistic identity, and premium quality. Many of our products are made to order or produced in limited quantities. Please review our policy carefully before placing an order.

Returns

We accept returns within 7 days of delivery for eligible items.

To qualify for a return: • Item must be unused and unworn • Item must be in original condition • Item must include original packaging • Proof of purchase is required

Non-Returnable Items

The following items are non-refundable and non-returnable: • Custom or personalized items • Made-to-order products • Pre-order products • Limited edition releases • Sale or clearance items • Worn or washed apparel

Due to the artistic and limited nature of our collections, all custom spiritual and Orisha-inspired designs are final sale.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved: • Refunds are issued to the original payment method • Processing times depend on your bank or payment provider • Shipping costs are non-refundable

Exchanges

We only replace items if they arrive: • Damaged • Defective • Incorrect

If you receive a damaged or incorrect item, contact us within 72 hours of delivery with photos of the issue.

Pre-Orders

Pre-order items are produced specifically for each client. Production and shipping times may vary depending on demand and manufacturing schedules.

By purchasing a pre-order item, you acknowledge and accept possible production timelines.

Shipping Issues

Rimani Moda is not responsible for: • Delays caused by shipping carriers • Lost or stolen packages marked as delivered • Incorrect shipping addresses entered by customers

Please verify your shipping information before completing checkout.

Contact

For return requests or support, contact:

Rimani Moda Email: support@rimanimoda.com

Please include: • Full name • Order number • Reason for request • Photos if applicable

Thank you for supporting independent artistic fashion and limited edition culture.